FREQUENTLY ASKED QUESTIONS

You Asked, We Answered!

Looking for more info about one of our trendy products, services, or a pending order? Check out our frequently asked questions below for some quick answers. If you can’t find the answer, please get in touch with us.

WHAT LOCATIONS DO YOU DELIVER TO?

We currently ship Worldwide.

WHAT IS YOUR ACCEPTED PAYMENT METHODS?

We accept Manual Payments (Botswana only) and Online Payments. Please note that orders will only be processed once payment has been received.

DO YOU OFFER GIFT CARDS?

Yes we offer gift cards. Explore our shop to see the various amounts we have.

HOW LONG DOES IT TAKE FOR ONE TO RECEIVE THEIR ORDER?

Each order is packed with love, so please allow 1-2 business days for Gaborone and surrounding areas, 3-5 business days for other locations in Botswana and 7-60 business days (International) for your order to be processed, packed, and delivered.

CAN I GET A REFUND WHEN MY ITEM IS DAMAGED?

Kindly refer to our return/refund policy in the store policies page.

WHAT HAPPENS IF I RECEIVE A FAULTY ITEM?

We hardly ever miss a fault. Do contact us via our email for support. Please note that all faulty items should be lodged within 7 days of receiving an order.

Let us know what you need and we’ll do our best to assist you.